Welcome to ReviewMatter.com (“Company”, “we”, “our”, “us”).
These Terms and Conditions govern your use of our website and services that help businesses manage and improve their online reputation by collecting and managing customer reviews.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services
ReviewMatter provides software tools and services that help businesses:
Collect customer feedback and reviews
Monitor and manage online reputation
Automate review requests
Improve online visibility and customer engagement
Our platform may include services powered by third-party software, including a white-label platform provided by GoHighLevel.
We reserve the right to modify, suspend, or discontinue any part of the services at any time.
3. Eligibility
To use our services, you must:
Be at least 18 years old
Have the authority to represent a business if signing up on behalf of one
Provide accurate and complete information when registering
You are responsible for maintaining the confidentiality of your account credentials.
4. Acceptable Use
You agree not to use our services to:
Generate fake or misleading reviews
Harass, threaten, or abuse customers
Violate any applicable laws or regulations
Send spam or unsolicited messages
Collect personal data unlawfully
ReviewMatter may suspend or terminate accounts that violate these rules.
5. Third-Party Platforms
Our services may integrate with or interact with third-party platforms, including:
Google
Facebook
Other review platforms
We are not responsible for:
Changes made by third-party platforms
Removal of reviews by those platforms
Account restrictions imposed by those platforms
Your use of those platforms is subject to their own terms and policies.
6. Subscription and Payments
Some services are offered on a subscription basis.
By subscribing, you agree that:
Fees will be billed monthly or annually, depending on the selected plan
Payments are non-refundable unless otherwise stated
Failure to pay may result in service suspension or termination
We may change pricing at any time with reasonable notice.
7. Intellectual Property
All content on this website, including:
logos
branding
text
software interfaces
design elements
are the property of ReviewMatter or its licensors.
You may not reproduce, distribute, or modify any materials without written permission.
8. Customer Data
You retain ownership of any data you submit through our platform, including customer contact information.
By using our services, you grant ReviewMatter permission to:
Process and store data necessary to deliver services
Send automated review requests on your behalf
You are responsible for ensuring you have proper customer consent before sending review requests.
9. Disclaimer of Warranties
Our services are provided “as is” and “as available.”
We do not guarantee:
A specific number of reviews
Improvement in rankings or reputation
Continuous or error-free service
Results may vary depending on customer behavior and third-party platform policies.
10. Limitation of Liability
To the fullest extent permitted by law, ReviewMatter shall not be liable for:
Indirect or consequential damages
Loss of profits or business
Loss of data
Issues caused by third-party platforms
Our total liability shall not exceed the amount paid by you for services in the previous 12 months.
11. Termination
We may suspend or terminate access to the service if:
You violate these Terms
Payment obligations are not met
Fraudulent or illegal activity is detected
You may cancel your subscription at any time, but no refunds will be issued for unused billing periods unless otherwise stated.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use data.
13. Changes to Terms
We may update these Terms from time to time. Updated terms will be posted on this page with the revised date.
Continued use of our services means you accept the updated Terms.
14. Governing Law
These Terms shall be governed by the laws of Canada, without regard to conflict of law principles.
15. Contact Information
If you have questions about these Terms, please contact:
