ReviewMatter (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how ReviewMatter.com collects, uses, discloses, and safeguards your information when you visit our website or use our services.
By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Information that can identify you, including:
Name
Email address
Phone number
Business name
Billing information
Login credentials
Business and Customer Data
When using our review management services, we may process information related to your customers, such as:
Customer names
Email addresses
Phone numbers
Customer feedback and reviews
This data is used only to provide review management services on your behalf.
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on the website
This information helps us improve the performance and security of our website.
3. How We Use Your Information
We may use your information to:
Provide and operate our services
Send automated review requests on behalf of businesses
Process payments and manage subscriptions
Communicate with you about updates or support
Improve our platform and services
Prevent fraud or misuse of the platform
4. Third-Party Services
Our services may rely on third-party platforms and service providers to operate effectively.
For example, our system is powered in part by GoHighLevel, which helps us provide CRM, automation, and communication tools.
We may also integrate with external review platforms such as:
Google
Facebook
Other online review platforms
These third-party services have their own privacy policies and terms, and we are not responsible for their practices.
5. Data Sharing and Disclosure
We do not sell your personal information.
However, we may share information in the following circumstances:
Service Providers
With trusted vendors who help operate our services, such as:
hosting providers
payment processors
messaging providers
analytics tools
Legal Requirements
If required to:
comply with legal obligations
respond to lawful requests
protect the rights and safety of our users or business
Business Transfers
If ReviewMatter is involved in a merger, acquisition, or asset sale.
6. Data Retention
We retain personal information only for as long as necessary to:
provide our services
comply with legal obligations
resolve disputes
enforce agreements
Customer data processed on behalf of businesses will be retained based on account activity and contractual obligations.
7. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.
However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your information where legally permitted
Requests can be submitted using the contact information below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
improve user experience
analyze website traffic
remember user preferences
You can disable cookies through your browser settings, although some features of the website may not function properly.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.
Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us:
